Welcome to Direct Repairs FAQs, we have tried to answer some of the common questions below. However, if you have a question or a suggestion about the maintenance reporting system then please use the contact section or send us an email to [email protected]



Set up questions

Q. What email address and password do I use to sign in to the agent account on the app? 

After you've created your account via the desktop version, you simply use the same email and password to sign into the agent’s version of the app.


Q. How do my tenants link to my agent account?

When you register for an account, we will send you your unique code via email. You then provide this to your tenants and when they download the app, they enter the code to link to your account.


Q. How do I set my profile image? 

Please use the edit profile button within the agent’s app and then click edit profile image, this will allow you to add your logo. This will be displayed on your tenant’s app when they link to your account.


Q. I've signed up for the free trial, what do I do next? 

Once you've created an agent account via the web platform. We recommend downloading the mobile app from the App Store. Please click on the below link for the getting started pack.


Q. What's the best way for me to advise my tenants to download the app? 

There are several ways:-

1, Simply tell them to go to the App Store or Google play and download the Direct Repairs app.

2, Forward them the tenants welcome email you receive. 

3, Use the in-app share function. 

4, Add the App Store links to your website, you will receive this in your welcome pack. Plus, having the Apple and Google pay logo on your website looks great. 


Q. What's the best way to get tenants to submit maintenance requests via the app? 

We recommended you simply advise tenants all maintenance requests are now dealt with via the Direct Repairs app and this will us to get and deal with the information quicker.


Q. How long will it take to setup?

The whole set up process will take you less than 10 minutes. 


Technical questions


Q. How do I send a Job to a contractor, landlord or send for quotes? 

Once you have reviewed the repair request in either the new repair request, open repair request or completed repair request. Scroll to the bottom of the screen and you simply click 'send to contractor' and this will place the full request onto an email. It will also link it to your email system, which will display your contractors. The email also contains a link to google maps, to help your contractor find the property. 


Q. How do I move a new repair request to open repair request?

Once you have reviewed a repair request and completed an action, i.e. send to contractor. You need to click 'update the status' this will then update the repair request and move it along the work flow. 


Q. How do I reject a repair request or request further details? 

Again, you use the update status button and click either 'reject' or 'request further details', this will then open a text box to allow you to update the tenant. 


Q. How do I export a PDF report? 

Once you have reviewed the repair request in either the new repair request, open repair request or completed repair request. Scroll to the bottom of the screen and you simply click 'export' and this will provide you various options. You can export the request summary to PDF report or directly to an email. 


Q. What help do I get using the system? 

When you create an account, we will send you two tutorial videos. One is design for you as the agent, the other is for your tenants. The system is very easy to use, but if you do require any assistance, we are always happy to help. 


Q. Do I need to be a computer whiz?

Not at all, that's our job. The system is designed in a way that is very easy and methodical to understand. Some of our most successful customers, initially said 'they don't like computers or technology.


Q. I've had a tenant move out, how do I unlink them? 

From the agent home page, click 'view users' here you can view all your current tenants and if any move on, you can simply click 'unlink' and the tenant will be removed. When the new tenant moves in, they download the app and link to your agent account.


Q. How do I put the links on my website? 

You will receive a welcome email with all the information you require. Here's a copy of the link. https://www.directrepairs.co.uk/agentlinks/


Q. If I use the app, how long will it take me to send a job to a contractor? 

You can easily review a simple job and email it to your contractor in less than 1 minute. 


Customer service questions


Q. Why do you need I need to enter my card details for a free trial? 

We need to get your account set up correctly from the start. The free trial is for 30 days and you will not be charged, if at any time, you would like to cancel the trial, just send us an email and we will cancel your account. All account information is stored securely. If you would like more information about billing, please email  [email protected] 


Q. Do I get notified before my free trial period is over? 

Yes, we will notify you a week before your trial period is over. However, if at anytime during your trial, you have any questions or feedback. We would like to hear from you. 


Q. What follow up support do I get?

We will provide you with all the support you require both during and after the trial.


Q. Will the app link to my account software? 

Every agent varies in their accounting procedures and systems. So, it's not feasible for us to link to all the different systems. The Direct Repairs system is designed to obtain that front-end information in a better, more efficient way. You can then simply copy and paste all the information into your accounting system. 


Q. How much does it cost?

There is no minimum monthly charge, the system starts for £6 per month for up to 10 properties. It then increases based on the number of properties. Please visit the about section on our website for pricing https://www.directrepairs.co.uk/about


Q. Why is it different to FixFlo?

  • Fixflo is a web based system, not a mobile app. This means your tenants can't download it from the app stores. 
  • We also utilise cross platform video technology and provide updates to your tenants when you action the report. 
  • The ability to send a video of the problem to a landlord or contractor is what sets us apart. They also link to Google maps.
  • Also using the agent app, you can use the 'create request' function and log a job your self whilst you’re on a property visit.
  • The main advantage agents quote is the simplicity, design and the ability to use the mobile app, whilst you’re out the office or on weekend cover.


Q. How many employees can I have on it?

There isn't any limit on the amount of staff who can log in to either the website or the app. 


Q. When will my billing be?

Your billing date will be 30 days after the date you commence the free trial.


Q. What happens if I go into the next cost bracket?

You will receive a notification that you have reached the next tier. You will then be prompted to upgrade your account via the website. Once you move up to the next increment this will be automatically updated and be relative to the number of days remaining within the month for the increase. So for example, if you increase on the 15th day, you would be charged half the month at the lower rate and half the month at the new rate. 


Q. Is there a minimum contract period?

There is no contract or minimum period.


Q. How can I migrate from FixFlo to Direct Repairs? 

Once you've created your Direct Repairs account, set a change over date and share the links to the app with your tenants and your up and running. It will also help to put the links to Direct Repairs on your website. https://www.directrepairs.co.uk/agentlinks/


Q. Do landlords like the system? 

The feedback from Landlords is excellent, they really like seeing a video of the repair requests and have a better understanding of why the work is required. Also, the ability to tender for quotes is a big plus.


Q. What if my tenant doesn't have a smart phone? 

If your tenant doesn't have a smart phone and uses a phone to report the repair, you are able to use the 'create request' from either the desktop or app to log the request yourself. This will then appear in your new repair request and enable you to manage the enquiry.


Copyright to Direct Repairs Ltd 2017